
200 locations, accepts items for return within 90 days when accompanied by a
Meijer, a supermarket/department store chain with
purchases in a central location."
space," he says. "In a large chain, they'll typically keep a database of
have to keep every transaction for a long time. It uses up huge amounts of disk
"It's expensive. You've got to create a database and you
Consumer Centric Consulting, says for some companies it comes down to cost.
Robert Antall, a managing partner and retail consultant at
stores such as Kmart and Office Depot still require an original physical receipt.
easy, receipt-free return policies. Home improvement chain Mendard's has in-store equipment that allows customers without receipts to scan a , look up their transaction and print out a receipt on-site. But other
On one end of the spectrum, stores such as Walmart and Kohl's advertise
their "no receipt, no return" policies.
credit card information or other methods, others are still staunchly holding to
While some companies are going receipt-free by creating return policies that instead access consumer transactions using
receipt is a relic of a quickly changing retail landscape filled with new technological
paper receipt seems somehow passe. Wrinkly, inky and easily torn or lost, the
In an era of paperless billing and smartphone payments, a
No more 'no receipt, no return'?
> > No more 'no receipt, no return'?
No more 'no receipt, no return'?
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